Last Updated: February 2024
These Terms & Conditions (“Agreement”) govern all website design, development, hosting, maintenance, and related services (“Services”) provided by Jumbuk Digital Ltd (“Company”) to our clients (“Client”). By engaging our Services, the Client agrees to the following terms:
1. Scope of Services
1.1 The Company will provide the Services as detailed in a mutually agreed-upon project proposal or statement of work. 1.2 Any additional work beyond the agreed Services constitutes a Change Request and may incur additional fees and revised timelines.
2. Client Responsibilities
2.1 The Client must supply all necessary content (text, images, media) in the required formats and by agreed deadlines. 2.2 The Client is responsible for registering and renewing any domain names and ensuring accurate DNS configuration. 2.3 Delays in providing required content or approvals may result in revised delivery dates.
3. Fees & Payment Terms
3.1 Project fees are as specified in the proposal or invoice and are payable in accordance with the agreed schedule. 3.2 Invoices are due within 14 days of receipt, unless otherwise stated in writing. Time is of the essence. 3.3 A monthly maintenance or hosting fee will apply if the Company manages hosting beyond the initial build period; fees will be detailed in the proposal.
4. Late Payment & Suspension
4.1 Failure to pay an invoice by its due date may result in interest at 5% per month on the outstanding balance. 4.2 The Company reserves the right to suspend Services, including website access, until overdue amounts are paid in full.
5. Change Requests & Revisions
5.1 All Change Requests must be submitted in writing. The Company will provide a written estimate for any additional fees and updated schedule. 5.2 Minor revisions within the original scope will be included at no extra charge; major revisions may incur additional fees.
6. Cancellation & Refund Policy
6.1 The Client may cancel the project at any time by providing written notice. All fees for work completed and costs incurred up to the cancellation date are non-refundable. 6.2 Upon cancellation, all outstanding invoices become immediately due.
7. Intellectual Property
7.1 The Company retains ownership of all pre-existing intellectual property and proprietary code. 7.2 Upon full payment, the Company grants the Client a non-exclusive, royalty-free license to use the deliverables for their intended purpose.
8. Confidentiality
8.1 Both parties agree to keep each other’s confidential information strictly confidential and not disclose it to third parties without prior written consent.
9. Dispute Resolution & Communication
9.1 All project-related correspondence and disputes shall be conducted exclusively via email to ensure a clear, documented record. 9.2 The Company will acknowledge Client queries within 2 business days and provide a substantive reply within 7 business days.
10. Limitation of Liability
10.1 The Company’s total liability under this Agreement shall not exceed the total fees paid by the Client. 10.2 The Company shall not be liable for any indirect, special, or consequential losses.
11. Hosting & Domain
11.1 If the Company provides hosting, the Client must cooperate with domain renewals and DNS configuration. 11.2 The Company is not liable for website downtime or inaccessibility due to expired domains or DNS issues.
12. Governing Law
12.1 This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of its courts.
By engaging our Services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
